DELIVER EFFICIENT GLOBAL PLAYER SUPPORT AT SCALE
REACT is your ultimate business process automation solution for Player Support that combines a suite of technologies to efficiently and effectively enhance productivity.
Serve Massive Audiences
Meet Player Expectations
Support Multilingual Players
REACT at a Glance
Embrace the future of Player Support.
REACT is a 360-degree business process automation solution for your Player Support challenges. It utilizes four key components:
Intelligent workflow
Business process management connects humans and technology into seamless workflows
Intelligent document processing
AI-based technology captures, classifies, and transforms unstructured data from different sources into actions
Robotic process automation
Automate rule-based, repeatable, high-volume tasks
Conversational AI
The most sophisticated chatbots and virtual assistants that identify and personalize interactions
Improve response times
Bots can work 3-5 times faster than humans
Increase player satisfaction
Faster response times ensure consistent responses and reduce errors
Improve agent satisfaction
Eliminate repetitive tasks, allowing teams to focus on more complex problem-solving issues, or to improve the personalisation of responses
Provide 24/7 service coverage
Automation is always on, so there is no need to consider coverage needs; robots don’t need breaks
Reduce costs
Introducing automation can help to reduce the workload on your player support team and reduce the need for agents to handle certain enquiries